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Are you looking at results for google.co.uk, google.com, google.whatever?
You can select the google of choice to view the results if I recall correctly.
You need to check on the exact same site, and also the same way, did they use quotes or not? Did they select view pages from uk or not?
Plus - the results in webmaster tools are delayed, so there it is not certain that the serps will be the same now as when the data shown in the report was valid.
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