How long to pay?!
Hi
If anyone could advise on this I would appreciate ...
I have done an ecommerce site for a client - they do not have much technical or even basic PC skills so I really had to help them out and gave them many extras such as adding in all their shop products even though I only quoted for 10 added (no thanks from them!).
After 4 months the site was finally complete apart from the payment processor - finally they decided to use Protx. They set up the account but could not provide me with the correct password needed - I told them it was incorrect but they just kept coming back to me saying it was what protx gave them and they seemed to be getting annoyed "with all the hassle".
I emailed and called them and even wrote out a simple email they could forward to Protx to explain what I needed (it was one password that was all! but it had to be correct!) but still they could not do this.
So eventually I called Protx myself explained the problem. Protx were really helpful and pointed me in the right direct.
I managed to get their account set up properly, did the test orders etc and got my correct password.
The site then went live (about 8 days ago) but I am not getting any response from my emails and have not been paid.
In my original quotation which they accepted and my written order confirmation and terms and conditions, which again they accepted, it clearly states my payment terms - 20% deposit on order and 80% balance due on completion and prior to going live.
The clients are quote old and traditional and semi-local so I did not feel the need to push for the money.
However I would have expected prompt payment as I kindly did not push the payment (more full me!).
I am now unsure what action to take - as a small business I cannot afford to lose this money (it is £1200) - especially since I have done all the hardwork!
When the site was complete apart from the payment processor set up I went to their home to give them 2 hours on site training (as part of the brief) and they were perfectly happy with the site then.
Nothing apart from the payment processing has changed since then.
Has anyone any ideas how to proceed?
I hate the thought of nasty calls etc - it's really not me! but I am starting to really dislike this client!
Thanks
Joanne
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