|
I would ask, what have you got to lose by taking the next stern step? Nothing really! You would hardly take another order for more work without payment in full anyway (I hope).
£1200 is a lot to do on 20/80 basis anyway, so perhaps revise this for unknown customers. And maybe they think it is also the traditonal 30 days payment too, so I would call them direct yourself, and dont ask if they received the invoice or other indirect words, just simply say "Hi, I am calling to find out what date the payment will be made this week as it is now overdue". You could, depending on the answer, also say your accounts are automated and will thus automatically start acruuing interest from the overdue date and if it's an oversight and payment arrives this week, they can avoid this.
Hey, if you want your 'accounts dept (me) to call them and do this for you, just let me know!
|