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Hi Anne this is going to be a long one I am afraid. I don't read what others have said so I don't get swayed by their opinions and I can only you what I personally see and think.
Home page:
That top banner does you no favours, there is no logo to give you a brand identity, the text is blurred and flat and that scrolling text is driving me nuts as it is so slow I get bored waiting for the next word.
The image of the black keyboard doesn't suggest friendly and helpful, I would have a nice smiling woman sitting at a keyboard (just my opnion of course)
The page links, the mouseover colour on white makes them disappear so I have no idea if I am pressing the right thing.
I quite like the blurb on the home page, it is upbeat and positive but I am left asking how I get my work to you for you to type - no doubt answered elsewhere but thus far that is what I am thinking.
In the blurb you have a space here:
possible price to you. All documents are completed to high standards, with
excellent spelling, grammar and presentation. We work to the client’s
I do like boxes with gradients on but the one on the left has a white gradient and white text so makes it very hard to read. Also the two different gradients side by side looks like someone found a new toy and got carried away.
There are half a dozen type faces on the home page - again new toy syndrome, it needs to be uniform or there abouts.
The plebble logo at the bottom is so blurred I am having trouble reading it (although that could be my eyes)
I don't like the site being left aligned, it would be better centred in my screen.
Your links are all in the wrong order, the very first one is your links page so you are driving traffic away from your site immediately. Your services are half way down. You need to prioritise those as soon as you can. Things like your sitemap and links pages are already at the bottom footer so why have them in your services and info links list?
Our Services
Where is all the info? When I hover over the link I get the 3 services and this page tells me very little else.
The 3 services bullet points are highlighted in your site colour but there is a bar running down the left, it looks like you just highlighted text and hit add colour - not nice.
Oh dear those things are links which are automatically highlighted so I have no idea they are links. I actually have to highlight them to get the blue/green highlight off ..... very odd.
So why do you have links to your links and sitemap on the links panel and then you have to press the services link and then a further link to find out the info you want - I am just sooo bored now and going to find your competitor (well if I was looking for your service I would be).
My opinion - Get rid of the silly links, make the services page an about us page (which you appear not to have and yet it is so important) and then add links to each service page so I can go directly to the info/service I am looking for.
Digital Transcription
Again lots of different typefaces and the box on the right has a header I can hardly read and the text is touching the edge of the box on the left. The main text has gaps because you have used block text.
From the box - "If you would like arrange to loan" you have a missing "to"
Audio typing
This is a totally size to the above because you don't have the box in this page, the pages need to flow and be consistent.
Needs a bit more blurb, something about you getting their tapes back to them, how long does it take to type up so many pages/minutes of tape or whatever. Also something about which is the quickest way to get you the tapes by post.
Have you missed the word "our" out of this sentence? "and w[/b]ord processing service"
The 3 services pages need links to each other at the bottom of the blurb, if I read them and it's not what I am looking for then I have to keep pressing back.
Confidentiality
l would make the words Data Prot Act into a link to the act.
I love the ten tips for dictation, have you released those as an article, they could get you some good traffic.
Hope all that waffle helps you see your site through my tired eyes.
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