We've been using zoho as a trial now for a while (since posting the thread) and have to say I am well chuffed so far. Its really easy to set up customised fields and then import data in bulk via csv,xls etc and map field to the new fields. You also have a built in email system which is working really well as all users can see what emails have been sent by record. I have been importing fairly big lists ie 3000+ a time and it has taken a matter of seconds and you can also customise the tabs too.
Really thankful to the person who recommended this to me
