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great advice from Dave.
hi khalid,
to me it depends on if you or your client will allow
you to close on the enquiry point.
you may not be looking or comfortable closing
at this stage.
i would ask questions to qualify your prospect.
find out if they are wasting your time or serious.
When are they looking to have their project completed?
What exactly is it they are looking for?
What budget have they put aside?
Are they wanting to manage their own seo etc?
once you know that they are serious now you
can start your sales process.
eg.
1) Enquiry
2) Chat = gain confidence | Qualify
3) Send Information
4) Follow up information | Call / Email
5) Send further info with discount | Compelling Offer
6) Email
7) Call
having a sales process helps and can lead you and
your customer down the good old sales funnel to
that closing stage.
good luck and regards
steve doyle
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