Just had a quick look at both sites... I agree with Dave on this- your competitors site makes it so much easier for customers to find what they're looking for- it's there in your face where as your site makes things a little obscure with your products hiding in the nav menu at the top. I'm in the process of having my site rebuilt and intend to set my homepage out very similar to ukofficeonline to make things as easy as poss for the customer to find
