Hi everyone hope you can help??
I purchased an item yesterday (thursday) at 1.13pm from a website that advertises:
"Our Standard posting is Next working day delivery for orders before 2pm. Saturday deliveries are available on request but unfortunately the carrier charges a surcharge".
I had to pop out this morning for 5 minutes to drop my car off at the garage but left a note for expected delivery....anyhow at 11.00 I thougt i'd better check to see if the parcel was despatched, due to the standard confirmation email that stated
"
The standard delivery service is next working day. As we now work in the electronic world its not always easy to distinguish when a day starts and when it ends. We cannot guarantee that your order will be dispatched on the same day as you push the button! As a guide orders placed before 2pm are normally received and then shipped that day. After 2pm then it is likely to be dispatched on the next working day."
Hence I understand that delays happen and perhaps it would be despatched today for Saturday delivery if not already on its way...(I really want this item for Sunday and only purchased from this website based on next day delivery advertised on the website!)...anyhow I called and was told that they had not received the order....they have had work done on emails/secure hosting and had only been aware of my order once I had called...now it was too late to get the order to me for sunday!
He suggested he could a: send for Monday, B: cancel the order, or C: send though the carrier and I go and collect myself tomorrow from the depot 
IF the carrier would allow this, ( Ihave paid over £8.00 for delivery!!!).
Now non of this is my fault and when I suggested the sat delivery (as per the website) he said it was too expensive to send!! I even offered to pay a little extra (another £10.00 on top of the £8.00, but would like him to meet me half way!).
He got really short with my partner who asked him to try and sort something and said it was our fault for ordering late!
Am I being unreasonable for expecting some courtacy/apology/meeting half way to sort out problem???
I wouldnt mind but the product I want would be used in front of his target audience and I would happily pass on his details...now I feel he's rude and unhelpfull and wouldnt suggest anyone buy from him!