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I use Zen cart, but we have just completely re-written the checkout system so it is instant checkout, (2 pages) but it automatically creates an account for you and sends you an email with details to allow you to check order processing etc and store details.
It asks for no more detail than you would normally provide in order to checkout.
added: also if your delivery is not clear enough many people HAVE to go to the checkout in order to find the true cost. Could also be an error in certain browsers/operating systems that is doing it. Check your websatas in detail and look for a pattern.
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