I have to say that I am staggered at the number of online businesses that are overlooking something as basic as contact details on their website.
I have just spent the last twenty minutes or so searching for a new baby gift for a friend of mine and must have clicked away from over a dozen sites because:
- they don't have any contact details at all
- they have a non-geographic telephone number and no postal address
- they have an email address only.
And so on and so forth.
Or they force me to register before I can find out how much I'm going to get stung for delivery.
Grrrrr.
It's not hard to get right and yet so many businesses are losing customers (I had my credit card in my hand ready to pay up!) because they don't think to display contact details in a clearly visible and accessible place on their website.
</rant>
Vicky