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I didn't put my address on my online shop for a long time because I work from home and didn't want people just turning up. When I realised that it is a legal requirement, then I put it on, and just the other week some people turned up at the door expecting a "real shop" not my house!
I don't have a phone number on my website because at the moment running the business on my own I don't have time to keep answering the phone. And it is always the difficult customers who phone up, mostly not the customers I want. I know this because I used to have my phone number on the website and had some very strange people call, sometimes lonely and just wanting to talk to someone!
I think as soon as the company is large enough with a few more people working for it I will probably put the phone number back on.
Rob
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