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That's the problem though isn't it? I would imagine all the people on here are small business owners trying their best to deliver a good and, a lot of the time, an excellent service. They may have spent a considerable amount of time listening to what the client wants, adopting different working practices, and maybe investing in software or hardware to enable them to fulfill the clients brief then someone comes along and guarantees to cost them out of the job without knowing exactly what the job is.
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