[KingPin]

I have a teleconference lined up next week with them so I have not been in contact with them "yet".

I do agree that the support seems a little lack luster and that is a worry to a certain degree.

The thing that I have found so far is from a free "almost" ready to go cart it has the foundations for potential for it to be an extremely good e-commerce platform.

The guy who does my custom carts said its one of the best free carts he has ever worked with and it really doesn't need all that much work doing on it for it to be "complete".

I'm just taking his word for it because he is a super geek and excellent at what he does.

For what you get with Magento, some of paid solutions are not as good, no where near so if it's not a major job, I will get him to complete the cart and it can be ready to roll.

This, for our small businesses that need a professional, solid cart is a good, cost effective alternative.

I probably do more e-commerce SEO/SEM than anything else and from that side of things, it's pretty good and again, has massive potential.

I don't know how the convocation will go but I know when we put it into production we will have out own support forum for clients that are powered by Magento.

KP