[HuggyBear]

7 days

http://www.oft.gov.uk/advice_and_res...lation-periods

[Beneddie1112]

Originally Posted by HuggyBear

7 days

http://www.oft.gov.uk/advice_and_res...lation-periods

Should be fine then .

I take it you are using a dropshipper?

Cheers,
Ben

[IP2]

Originally Posted by HuggyBear

Card Payments - High Risk Industry so they charge more

Been involved in high risk industries myself and paid no more for credit card transactions than any other business?!

I have asked suppliers about credit accounts but they asked for trade references of suppliers I have credit accounts already with, or a copy of my accounts

Fully aware of how the system works, which is why I feel it is worth your while speaking to them, there can be more flexibility than apparent from a trade application form.

I am not required to have MOQ's with suppliers as I pay them a monthly fee to abolish this - With returns - I just have to hope that a customer doesn't want to return a non-faulty product - I don't know if my shipping and returns info is legal or not

Blond moment - what is an MOQ?

"Dispatch
- All orders for items that are in stock are dispatched within 14 working days. All deliveries are made from the United Kingdom. Delivery to UK Mainland is £9.95 for items weighing upto 20KG. £1.95 will be added per Kilogram thereafter. For offshore/remote regions delivery costs and delivery times may be extra - Please contact us for details.

Returns
- In case you are not happy with your purchase, please return the item within 14 days, along with the original invoice. We will credit your account, or exchange the item for another selection.
- In case of returns shipping and handling charges are not refundable. The goods must be complete, undamaged and unsoiled and if possible with the original packaging and labels intact.
- If any of these conditions are not met and the product is found to be in working order, the management reserve the right to charge a 45% re-stocking fee. - This does not affect your statutory rights"

If by 'credit your account' you mean keeping the payment on account then no, you would need to offer them a full refund. You can not charge a restocking fee in B2C!

[Beneddie1112]

MOQ = Minimum order quantity

[IP2]

Thanks Ben

[Beneddie1112]

With regards to the card companies charging more, I've never heard of them charging more in fee's either.

I have heard of them of holding a retainer though, a set amount that is released around a week or so after payment to be returned incase of refunds, is this what you meant?

Cheers,
Ben

[HuggyBear]

What it's meant to say is that refund will be credited to the account that you used to pay eg If they paid using PayPal, then they will be refunded by PayPal

Its a mess I know - needs LOTS of elaboration...

[Beneddie1112]

Originally Posted by HuggyBear

What it's meant to say is that refund will be credited to the account that you used to pay eg If they paid using PayPal, then they will be refunded by PayPal

Its a mess I know - needs LOTS of elaboration...

Don't quite understand what you mean, do you mean like a chargeback? If so, this is going to harm your Paypal account.

[HuggyBear]

Originally Posted by Beneddie1112

With regards to the card companies charging more, I've never heard of them charging more in fee's either.

I have heard of them of holding a retainer though, a set amount that is released around a week or so after payment to be returned incase of refunds, is this what you meant?

Cheers,
Ben

This was a while ago when I rang up - when I worked for another computer company so wasnt really interested nor did I understand what was being said - I just wanted a price

Computer Industry is a high risk industry - so something cost more - May have been the setup fees and as you say retaining money incase of a claim etc

Any reccomendations for a Merchant account? My business account is with Lloyds TSB so Cardnet would sound like common sense...
Are payments received same day regardless of the bank the account is with?

[HuggyBear]

Originally Posted by Beneddie1112

Don't quite understand what you mean, do you mean like a chargeback? If so, this is going to harm your Paypal account.

Sorry my fault again - typing to fast - they will be refunded TO the PayPal account they used to pay - now I know why companies offer merchant services as there primary method of payment over PayPal and Google Checkout - Sounds a lot easier...