Update Product Photographs
Be sure that product photographs tell a complete story. Take new photos from different angles. Demonstrate products in action or in use if it makes sense to do so. Make sure that if using models to demonstrate products, the model represents the target customer for the product. An easy-grip can opener intended for arthritis sufferers, for example, should feature an attractive older person using the product, while a baby safety seat should feature a mom or dad and baby happily using the product.
Test All Functions on the Site
Many small ecommerce businesses are one-person operations, with the proprietor handling marketing, product selection and design of websites. Although you may feel too busy to even breathe, take a moment now to visit your website and test each and every button. Test shopping cart functions, do a dry-run through checkout, look at each drop down menu for product specification selections. If even one of these elements isn't functioning correctly, customers may be leaving the website to shop from other sites.
Look at Checkout Pages as Opportunities to Upsell and Cross Sell
Review Shipping and Box Stuffers
Every page in an online retail site functions as a sales page, and this includes the check-out process and thank you emails that confirm orders. Be sure to include any opportunities to upsell the customer on additional items that go along with his purchase, and cross-sell related items. A home and garden online retailer who sells a new iron fireplace set may include photos and easy order buttons for a fireplace log carrying sling and pinecones that change flame colors and add a pleasing scent to the room. Look through product offerings and come up with at least two cross sells or upsells for each product, and if you can program your site to include them during checkout.
Every box that leaves your shipping area also functions as a marketing vehicle. Be sure that the shipping department encloses catalogs, thank you cards, coupons or other goodies in each and every box. Direct markers claim that those happy with their purchases are 25% more likely to order again if the retailer encloses a new order form and catalog in the box. Marketing to the consumer while she's happy with her choice adds only a little to shipping costs but may yield substantial results.


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