[Darren]

Hi!

Does anyone have experience with using 3-D Secure on their websites? We are using a cre-loaded version of oscommerce with Protx on our Snowboard Shop website. We have had a few attempted online purchases recently where the 'customer' passes the 3rd-man fraud check and yet when we do our own manual checks the customer fails.

So we are thinking of adding on 3-D secure to our merchant account but was a bit hesitant to do so in case it puts customers off going through with the purchase. As I understand it, the customer will be diverted to a visa/mastercard page to enter more details. Do you think this will put off more people from going ahead with the transaction (i.e more fields to complete & therefore more time consuming etc)? Does anyone have any
experience with using 3-D Secure and if so were online sales affected?

Thanks!

Darren.

[Ruth]

Hi, There are probably lots of ways this works so hope more technical people can help out with alternatives !

I have Protx & 3D secure enabled.

This is the visa form that is returned - embeded into the site design once card details have been entered on the payment page before:

I dont think it's put customers off - a walk through & explanation of why it was necessary was posted in the forum/faq when it went live last year.

tbh I think any delay in purchashing carries a risk, but haven't had any queries or complaints .. yet lol

[Chubster]

Originally Posted by Ruth

Hi, There are probably lots of ways this works so hope more technical people can help out with alternatives !

I have Protx & 3D secure enabled.

This is the visa form that is returned - embeded into the site design once card details have been entered on the payment page before:

I dont think it's put customers off - I posted a walk through & explanation of why it was necessary when it went live last year. tbh I think any delay in purchashing carries a risk, but I haven't had any queries or complaints .. yet lol

So the way you have it set up the customers doesnt see a pop up window is that correct ?

[Ruth]

no pop ups

[Chubster]

Originally Posted by Ruth

no pop ups

Wonder if there is a way to not have pop ups as I think that confuses people?

[Ruth]

I personally have pop ups blocked so would want something that was accessible to everyone regardless .. the backend technical stuff is beyond me though

[Darren]

Originally Posted by Ruth

Hi, There are probably lots of ways this works so hope more technical people can help out with alternatives...

Thanks Ruth! I think we will have to set up sooner or later anyway. Will get the ball rolling with merchant services

[deviltronics]

I also have Protx + 3D Secure, no pop ups!

I don't think it has put any customers off.

[Chubster]

Originally Posted by deviltronics

I also have Protx + 3D Secure, no pop ups!

I don't think it has put any customers off.

Doest the 3d secure window open in another window (for your customers) ??

[deviltronics]

Nope, same window.