Payments over the phone

[Hawksby]

Hi all, i'm a new business with am ecommerce site but i am finding that my business customers have to pay over the phone!!!

Does anybody know what the best solutions are for a new start up? I dont have a merchant account with a big bank. My payment solution over the site is Nochex but they dont do over the phone.

Any advice would be greatly appreciated

[Indizine]

why do your business customers have to pay over the phone and not via the checkout?

[Hawksby]

It's their policy not to transact over the net. They can only pay over the phone for catering. Its unfortunate really but i have to work around it.

I'm limiting my customers by not having this facility at the moment so i need to get it sorted.

I looked at Protx but you need a merchant account at the big banks. I looked at it before but my business is to new to qualify.

[Indizine]

ah right ok, just making sure it's not a technical reason.

what about streamline?

[Hawksby]

Ive asked for a call back but reading it, it seems they only deal with more established businesses.

Not easy getting everything in place is it

[consultant]

Do you use paypal? Subscribing to their Website Payments Pro will get you a virtual terminal, which will allow phone transactions. It is not the best value, however, until you increase turnover, to cover the cost of a merchant account, it solves an issue.

For merchant accounts, join the FSB and you will get a great Streamline/Worldpay offer (Worldpay might be the easiest to integrate into your site, as most carts have a module for it as standard), but I believe someone like Iridium may offer a better value proposition, however, will be more difficult to integrate.

[Hawksby]

Thanks, some very useful info

[Jonathan1979]

You can also try paypal as well, they have payments over phone service in one of their seller packages. It includes phone and internet payments pricessing.

[Milan]

If you are likely to come in face-to-face contact with your customers (and their cards), you might want to consider FSB/Streamline terminals. Otherwise, the Paypal Pro Virtual Terminal should work fine for you.

[venus]

Paypal offer a virtual terminal now.