What do you send out with your order ?

[Fuzzy]

As the title suggests ?

We send, a letter of thanks, a flyer, a business card and a free gift - what do you send ?

What do you like to receive ?

[Pixels Ink]

I don't really sell a physical product and usually invoice by e-mail with a PDF.

But I do follow up by sending a thankyou letter along with some business cards.

I think the free gift idea is great Fuzzy.

What do you usually send as the free gift?

[Fuzzy]

I don't really sell a physical product and usually invoice by e-mail with a PDF.

But I do follow up by sending a thankyou letter along with some business cards.

I think the free gift idea is great Fuzzy.

What do you usually send as the free gift?

Why not place an order and find out ?

Nah, either a magnet, keyring, card, coaster or poster

[Calibre Designs]

Soon to surface ...> A1 Flyer with every order.

We send a CD with the design files to our clients. Enclosed in that is our mini brochure, thank you letter, business card etc. They will soon receive a VIP card from us entitling them to a discount every time they return.

Free gift from a design agency? hmmm thats interesting. What would you expect to receive from a design company apart from the above?

[Pixels Ink]

I usually ask the client if they want/need me to send a CD of the artwork. Most prefer me to just be custodian and pass it on when they require it.

Some clients demand it. haha

[Calibre Designs]

Its always best to send the CD anyway imo. It shows courtesy and also say that their files are always backed up so even if they misplace the disk, they can always come to you and ask. Secondly, it gives them a chance to keep marketing material about your company. A business card in their card holder is simple and effective.

[admagic]

As the title suggests ?

We send, a letter of thanks, a flyer, a business card and a free gift - what do you send ?

What do you like to receive ?

Send AN UPSELL of course!!

Dear (name)

Thanks for trusting us with your order for ABC

We hope it is all that you expect - and more - if it isnt, then
just pop it back in the post, and we will happily make you a refund

As a special thank you we would like to make you this
offer for an XYZ -

This is an offer we only make to our best customers, and it will never be
offered to the public at this price...

So go to this HIDDEN page on our website - www.yoursite.com/specialcustomersonly251 you will find..

(the 25 is needed to give the impression that this is a one off offer)
etc
etc

Please dont tell anyone about this hidden page.

It is there for you and you only

(message is please please tell everyone!!!)

And by the way, we only have (nnnn) of these left, so hurry...
we expect them to be gone by the weekend
etc
etc
(use layered copy doodles to cross out the number (nnnn) and put in a small er number in handwriting)
25 crossed out becomes 22)

Thanks

PS1....


PS2....

[Calibre Designs]

Great one admagic. Upsell yes without sounding too pushy. Make them want to/need to come back to you for future orders.

The hidden page thing is a great idea. Certainly more cost effective than what we are doing but I wonder what that special offer would be given a service based business other than a discount.

[admagic]

Great one admagic. Upsell yes without sounding too pushy. Make them want to/need to come back to you for future orders.

The hidden page thing is a great idea. Certainly more cost effective than what we are doing but I wonder what that special offer would be given a service based business other than a discount.

Dont give discounts ...add value.

If you have just done a logo for someone...then offer them some really class logo branded physical items,

They will be proud of their new logo you hope...so offer them logo branded HIGH VALUE stuff for the company meeting room....eg glass engraved stuff? logo in a perspex cube?? ornaments? that can be on show in their reception or meeting rooms. Massive banners for exhibitions with the new logo?? Flags??? Logod executive document cases?

MDs are suckers for this stuff, once they have a new logo, they want to show it off to everyone!!!

BTW...dont mess around with low value logo keyrings...theres no margin...

[Calibre Designs]

Dont give discounts ...add value.

Thats what I thought....
Thanks.

They will be proud of their new logo you hope...so offer them logo branded HIGH VALUE stuff for the company meeting room....eg glass engraved stuff? logo in a perspex cube?? ornaments? that can be on show in their reception or meeting rooms. Massive banners for exhibitions with the new logo?? Flags??? Logod executive document cases?

These don't come cheap..