Free Social CRM launches to help SMEs win more business from social networking

**wecando.biz** · 24-11-2009 09:19

Service helps businesses grow online and offline relationships

London, UK – 24 November 2009: WeCanDo.BIZ Limited, the online sales leads and business referrals network, has launched a Social CRM addition to its established website to assist small business owners to turn their social networking contacts into customers. Called WeCanDoCRM, the service is free to all businesses at www.wecando.biz.

Social CRM is the merging of social networks with Customer Relationship Management to help businesses manage and build customer relationships using the information that customers freely share through their online profiles. Social CRM also includes using social networking resources to help improve customer dialogue.

Focused towards small business owner/managers looking to use social media to help grow their businesses, the new features announced with WeCanDoCRM enable:

- Consolidation of contacts from website enquiry forms, Microsoft Outlook, Google Mail, Yahoo Mail, Twitter, LinkedIn, Ecademy and existing customer databases to one location, making contacts and customers easier to manage and communicate with

- Improved data currency and accuracy through linking CRM records with public social networking profiles

- Access to further rich data collected from public social networking profiles to supplement customer information already held

- Advanced Customer Relationship Management features such as lead & sales management workflow, HTML email & mobile SMS (Short Message Service) campaign marketing, customer surveys and rich reporting as an upgrade option

- Integration to online accounts systems, such as Kashflow, providing full sales workflow from leads through to invoicing.

These new Social CRM features are in addition to the many business networking features of WeCanDo.BIZ, including Biz Need business sales leads; and an endorsement system to share customer endorsements on your social networking profile, blog or website. The WeCanDo.BIZ website has over 12,500 registered users.

“As I build contacts online WeCanDoCRM captures customer data straight into the system – that’s fantastic, as I can be straight onto potential opportunities with fundamentally no delay or need for administration,” says Will Hawkins of Healthy Business Ltd., a WeCanDo.BIZ user and early adopter of WeCanDoCRM. “I have access to information about my customers that many large businesses can only dream about!”

“A lot of business owners are scratching their heads, trying to work out what social networks can do for them, how they build their contacts and then how they convert them into customers,” says Ian Hendry, founder and Chief Executive of WeCanDo.BIZ. “The fact is, there are opportunities being presented all the time through social network connections, but unless you record them they’re quickly lost amongst the noise. WeCanDoCRM assists in building rich customer profiles of your online and offline contacts; then provides tools to help advance the relationship to the point where business gets done — quickly and easily.”

WeCanDoCRM Social CRM is powered by the InTouch CRM platform and is available immediately, free to all businesses from www.wecando.biz. WeCanDo.BIZ Pro Networker membership is an optional upgrade enabling small businesses to use social media to grow even faster from £19.95 + VAT per month with no contract.